FAQ
🚗 PRODUCT INFORMATION
Q: Will the Car Wash Mop scratch my car's paint?
A: Not at all. Our mop heads are made of high-density, ultra-soft microfiber chenille. It is designed to be lint-free and scratch-free, ensuring a gentle yet thorough clean for even the most delicate finishes.
Q: How do I clean the Flying Bear headrest and lumbar support?
A: The plush covers are designed with high-quality fabric. We recommend spot cleaning with a damp cloth for minor stains. For a deep clean, the covers can be removed and hand-washed with mild detergent. Please air dry only.
Q: Are the aromatherapy tablets safe for children and pets?
A: Yes! Our scent tablets are made from natural plant-based essential oils and are alcohol-free. They are safe for all passengers, including children, pregnant women, and pets.
📦 SHIPPING & TRACKING
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping within the US typically takes 7–15 business days. International shipping may take 10–20 business days depending on your location.
Q: How can I track my package?
A: Once your order has shipped, we will send you an email with a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update.
💳 PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and other secure checkout options provided at the end of your purchase.
Q: Is my personal information secure?
A: Absolutely. Our website uses SSL encryption to ensure that all your personal and payment information is kept 100% secure and private.
🔄 RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the unused item in its original packaging within 30 days of receipt. Please contact our support team to start the process.
Q: What should I do if my item arrives damaged?
A: We are so sorry! Please email us at service@ivovex.com immediately with your order number and a photo of the damaged product. We will send you a replacement or issue a refund right away.
📞 CONTACT US
Still have questions? Our customer support team is happy to help!
Email: service@ivovex.com
Phone: (+1) 4122058104
Address:
| 2054 INMAN WAY SAN JOSE, CA 95122 |
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)