Shipping Information


Thank you for choosing Ivovex. We are committed to delivering your car care essentials and comfort accessories to you as quickly and safely as possible.

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, which will include a tracking number.

2. SHIPPING ESTIMATES

We offer shipping to the United States and select international destinations. Estimated delivery times are as follows:

  • Standard Shipping (Domestic US): 7–15 business days

  • Express Shipping: 5–10 business days (if applicable)

  • International Shipping: 10–20 business days (depending on the destination)

Please note: Shipping times are estimates and may vary due to carrier delays or customs processing.

3. SHIPPING RATES

  • Standard Shipping: [Insert Rate, e.g., $4.99 or FREE for orders over $50]

  • Shipping charges for your order will be calculated and displayed at checkout.

4. HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

5. SHIPPING TO P.O. BOXES

Some carriers have limitations regarding shipping to P.O. Boxes. If your address falls into this category, we will contact you to provide an alternative shipping method.

6. CUSTOMS, DUTIES, AND TAXES

Ivovex is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. DAMAGED ITEMS

If you receive your order damaged, please contact us immediately at service@ivovex.com. Please save all packaging materials and damaged goods before filing a claim, and include photos of the damage for faster processing.

CONTACT US

For more information about our shipping practices or if you have any questions, please reach out to our support team:

Email: service@ivovex.com
Phone: (+1) 4122058104
Business Address: 

2054 INMAN WAY

SAN JOSE, CA 95122